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Your guide to best practices, industry research, case studies, and educational resources from senior living industry solution providers.
Unlock the future of senior care with OneStep’s Comprehensive Digital Care Playbook. This essential guide offers senior living executives insights into emerging trends, strategic implementations of digital care solutions, and practical strategies for maximizing return on investment. Featuring success stories and case studies from leading providers, the playbook equips you with the knowledge to enhance care delivery and operational efficiency through advanced digital solutions. Download your copy today and transform your senior living facility.
In an era where “Help Wanted” signs seem as common as doorbells, Senior Living facilities face a conundrum. How do communities fill staffing gaps without the endless cycle of hiring?
The answer lies not in the classifieds but in senior care technology and innovation. Robots can fill hiring gaps and consistently deliver return on investment. It’s time to consider a new kind of team member to alleviate Senior Living staffing shortages and turnover. Meet your next server: a robot named Servi.
By 2030, senior housing developments in the U.S. face a massive $275 billion investment gap! NIC MAP Vision’s latest data highlights this incredible opportunity for investors to “go long” in the booming senior housing market. This fun and insightful report
shows how savvy investors can fill the shortfall and thrive as the demand for senior living spaces skyrockets. Ready to dive into the golden years of investment? This report is your guide!
Did you know over 40% of older adults take five-plus prescription medications regularly, leading to an increased risk of medication-related errors in senior living communities? Fortunately, there’s a solution that mitigates that risk — electronic health records (EHRs). This white paper shares more, including a detailed look at how EHRs drive effective medication management, eliminate errors and enhance resident care.
Nikki Kresse, Chief People & Communications Officer at Lifespace Communities shares her journey from retail and hospitality to senior living, emphasizing the importance of a customer-centric approach as well as insights into building a successful culture. View this recorded webinar as Nikki highlights the significance of continuous learning, problem solving, and being a proactive advocate for one’s career.
Are you looking to develop the leadership skills of your top performers, or grow as a leader yourself? Argentum’s LEAD Program is designed to develop leaders who are authentic, open, inclusive, empathetic, driven, and agile. View this recorded webinar to learn about the program curriculum, which covers essential leadership skills, such as strategic thinking and effective team management; and hear from the program facilitator and alumni as they share their experiences and insights on the transformative power of the program.
Download LifeLoop’s annual industry report tracking senior living’s response to resident and operational challenges through technology adoption. This year’s findings reveal how operators are shifting priorities toward solutions that solve pervasive staffing challenges, while exploring emerging technologies that deliver long-term benefits. Key insights include:
Viventium’s 2024 Caregiver Onboarding Experience Report is the first to surface a clear understanding of the power of a great onboarding experience in post-acute care and highlight practical ways the industry’s overburdened administrators can better engage, motivate, and retain their people. We surveyed 220 caregivers and 175 admins to unearth the most impactful aspects of caregiver onboarding. Download for free and learn how to create an employee-first experience.
Amy Silva-Magalhaes, COO at The Bristal Assisted Living, shares valuable insights and advice on leadership, personal growth, and achieving a work-life balance. View this recorded webinar as Amy discusses the significance of mentors and feedback in personal and professional growth, stressing the need to ask questions, seek feedback, and stay open to learning. She also touches on the challenges of balancing career, personal life, and passions, encouraging women to advocate for themselves and pursue their career goals with confidence.
Want actionable information for your entire portfolio? With the right business intelligence solution — one designed for senior living — you access comprehensive data at the click of a button. This e-book shares more, describing how solutions like Yardi Senior IQ help you use data to drive smarter, faster decisions.
The pursuit of health equity is a defining challenge of our times, grounded in the belief that every individual—regardless of age, gender, ethnicity, or socioeconomic status—should have a fair and just opportunity to attain their highest level of health. In this white paper, discover the unique role that long-term care pharmacies play in promoting health equity for older adults and individuals with complex medical needs.
View this recorded webinar to hear from Rosemary Ramsey, Principal Interior Designer at Radnor Residential, to learn where to spend, how to save to maximize value and ideas to avoid common community refresh mistakes.
As the population in the U.S. continues to age, it’s imperative that senior care professionals understand the impacts of hearing loss on seniors and equip themselves and staff with effective communication tools. This infographic outlines nine strategies for engaging seniors with hearing loss in daily interaction – enhancing communication, fostering trust, and improving resident care – and ultimately increasing overall well-being in senior living communities. It’s a must-read for anyone caring for seniors with hearing loss.
Developing emergency preparation plans well in advance ensures your senior living community is prepared for the worst. Partnering with an experienced LTC pharmacy that offers assistance before, during, and after a forced evacuation ensures your residents maintain access to necessary medications when disaster strikes. In this guide, providers will discover key steps they can take to preserve access to essential medications during a crisis.
This document highlights a selection of industry resources that can provide valuable insights and support for professionals in the field. These resources encompass a wide range of topics and are curated to ensure relevance
Maintenance Minute from Direct Supply®. Get quick, actionable insights from our team of experts to save time and money, streamline maintenance activity, and enhance your facility’s operations. Discover expert tips, seasonal advice, and practical strategies tailored for Senior Living operators seeking to make smarter maintenance decisions and improve resident satisfaction. Enhance your building operations today.
It’s no secret in the senior living and long-term care industry that Institutional Special Needs Programs (I-SNPs) can offer a way to add more value, care and savings for residents. Listen today and join host Rhonda DeMeno for this three-episode mini-series of WTW’s Senior Advisor Podcast as she takes a deep dive into I-SNPs and what they can mean for you.
As the senior care landscape evolves, reducing hospitalization rates in assisted living (AL) is more important than ever. During the first year of stay, AL residents face a hospitalization risk ranging from 25% to 61%. Not only costly and highly traumatic for residents, hospitalizations also place considerable operational and financial burdens upon the community. In this guide, providers will learn steps to reduce preventable hospitalizations, improve resident outcomes, and position their community for future success.
Visit Net Health Talks for live and on-demand webinars on mandatory industry requirements and best practices. Did you miss the OA-2 MDS G-Force: Anticipating the Gravitational Impact of CMS FY24 Changes webinar? Listen to the on-demand recording for the most-up to date information on:
Tailored to the senior living and long-term care industry and designed to reinforce an operator’s culture of safety, Marsh’s Workforce Safety Education Video Library is a safety and risk management training resource that can be integrated into your current safety training program. Developed by registered nurses, certified safety professionals, and risk professionals from Marsh’s Senior Living & LTC Industry Practice, modules include safe resident mobility assistance, safe motion dynamics, and performing a walkthrough safety inspection.
Marsh’s Senior Living & LTC Industry Practice podcast, Risk Insights: Senior Living & LTC, offers fresh perspectives on trends affecting the senior living and long-term care industry. Listen as host Tara Clayton and her guests examine some of today’s most pressing industry issues — regulatory compliance, workforce staffing, injury and illness prevention, et al ― and the resulting risks impacting owners and operators. Available on marsh.com or by subscription on your preferred podcast platform.
It’s vital for senior living operators to keep residents, families and staff connected online. Without a secure online platform that enables communication anytime, from anywhere, you risk information getting lost, errors slipping through the cracks and decreased satisfaction. With a solution like RentCafe Senior Living Portal, you connect all parties and offer a seamless method for submitting payments, signing documents and more. The following ebook demonstrates how.
It’s vital for senior living operators to keep residents, families and staff connected online. Without a secure online platform that enables communication anytime, from anywhere, you risk information getting lost, errors slipping through the cracks and decreased satisfaction. With a solution like RentCafe Senior Living Portal, you connect all parties and offer a seamless method for submitting payments, signing documents and more. The following ebook demonstrates how.
Incidents of workplace violence and aggression against healthcare workers have escalated in the last decade, and those incidents are now the fastest growing statistic in the United States. To learn more about risk mitigation strategies and to read WTW’s general guidelines for addressing how to customize your violence response plan, please click here to learn more.
With the right solution, your organization can save time, money, and – now more importantly than ever – increase employee retention and reduce turnover. 57% of nurses planning to leave their jobs said they would reconsider if they had access to resources on supportive workforce strategies. We’ve got you covered
As the senior care landscape evolves, reducing hospitalization rates in assisted living (AL) is more important than ever. During the first year of stay, AL residents face a hospitalization risk ranging from 25% to 61%. Not only costly and highly traumatic for residents, hospitalizations also place considerable operational and financial burdens upon the community. In this guide, providers will learn steps to reduce preventable hospitalizations, improve resident outcomes, and position their community for future success.
This panel of experts in the fields of therapy, senior living and technology will discuss how technology-enabled rehab therapy creates significant value within senior living communities throughout the United States. The panel discussion will focus on the benefits of therapy within senior living communities, and the role technology plays in the delivery of an outstanding resident experience alongside exceptional clinical and financial outcomes.
WTW’s 2023 Healthcare Risk Conference brought together senior living, managed care and healthcare clients and industry experts to share knowledge and skill development over a three-day period. Panel sessions featured topics such as emergency preparedness, resilience, cyber, the labor shortage and more compelling content that inspired best-in-class risk management strategies and skill development. We invite you to view the audio recordings and presentation materials from this year’s conference.
As the aging population continues to grow, more will be searching for adequate senior housing opportunities to fit their needs. That means senior living operators will require effective methods to attract prospects, nurture leads and retain residents as demand grows and competition heightens. Customer relationship management (CRM) software built for senior living is key — and this ebook shows you why. Read on to learn five advantages of CRM technology in senior living.
An estimated 800,000 preventable medication-related injuries occur each year in U.S. LTC communities. Most often triggered by human mistakes, these errors can seriously harm residents and often pose a significant economic burden for operators. In this guide, you will learn how by standardizing processes, providing ongoing staff education and training and using the latest technology, assisted living leaders and staff can identify and catch errors before they happen, minimizing resident and community risk.
Gain insight into claims trends impacting senior living and long-term care providers. The largest study of its kind, the 2022 General and Professional Liability Benchmark Report looks at nearly 11,000 closed claims, featuring separate analysis for senior living and long-term care providers. The report:
• Analyzes claims frequency, severity, and loss rates
• Compares indemnity costs to expense costs
• Reveals the leading causes of loss for providers
• Forecasts 2023 experience
Everyone’s talking about ESG, but what does it mean for senior living and long-term care owners and operators? From climate change to attracting workforce to protecting resident data, providers face a host of risks ― all of which can challenge a community’s resiliency. Do you have a gauge for where your company’s ESG program stands? Take Marsh’s ESG Pulse Check to find out. Results are immediate, along with personalized recommendations on how to improve.
For healthcare finance professionals, finding ways to adopt more and more digitization like telehealth or patient care portals is a top priority, especially as organizations are moving from manual and tedious processes to streamlining their processes. Join the on-demand webinar to learn how to improve your overall workday and transform your AP team from a cost center to a profit center for improved cash management and streamlined workflows.
A community that thrives is one that functions as a team—patients, staff, and clinicians alike. Patients can get a good recharge by having regular outings, which not only provides exercise but is also a great way for them to socialize and engage with their local community. Patients can also benefit from access to regular exercise classes and wellness programs, which establish healthy routines and create physiological change. Within senior living communities, personnel and staff should be supported as well. Small gestures can go a long way, especially when considering one’s work-life balance.
The WTW Senior Living Center of Excellence prides itself on providing expert and enriching content to the senior living industry. We invite you to view a variety of audio recordings from our 2022 WTW Senior Living Risk Management Symposium, as well as speaker information and supporting materials.
At a time when virtually everything around us can be customized, shouldn’t your wellness plan? The new Person-Centric Wellness Model, back by Mather Institute’s research, provides a guiding philosophy for anyone committed to promoting individualized wellness. Providers can use this next-generation approach to empower residents to choose the types of fulfillment that match their aspirations, resulting in compelling wellness offerings for today’s and tomorrow’s consumers.
In a Senior Living community, furniture needs to do more than just look great from across the room. Key factors including overall dimensions, firmness and support, frame strength and durability, cleanability, ease of ingress/egress and more will all have a daily impact on your seniors. Discover everything you need to know about selecting senior-friendly furniture in our new 2022 Senior Living Furniture Guide, available now as a free download.
Business intelligence software helps senior housing operators unlock data across their business — including at the community level — enabling strong decision making as a result. With an integrated solution, operators tap in to increased benefits like meaningful insights, trends and more. This white paper details how. Keep reading to see how BI tools drive success.
As claims begin to surface, it is apparent that senior living operators are experiencing claims related to COVID-19 from many fronts. In addition to senior living operators receiving allegations of negligence, operators are now filing claims due to the overwhelming business interruption effect that COVID-19 had on the industry.
The article will provide insight on the emerging role of the risk manager. Senior living communities who are committed to a culture of safety and sound risk management processes will experience fewer lawsuits, fewer claims, improved clinical performance, improved employee morale, and resident satisfaction measures. The risk manager’s role is a top priority for senior living providers to effectively manage and mitigate risk exposures in all senior living levels of care.
Treating a patient is more than just having someone participate in an assigned exercise or complete a list of movements on a checklist. The best results come when clinicians engage patients in meaningful activities that truly motivate them to reach their potential. To fully understand a patient’s perspective, senior living communities and clinicians must openly communicate with their families, friends, and caregivers to make sure that residents have all the resources they need to succeed. FOX Rehabilitation explains how creative approaches can lead to expanding care in your community.
When Chad Solvie began operating three senior communities in Washington, his biggest challenge was ensuring consistent, quality care. Read how Optum has delivered that and more, transforming the lives of residents while providing both staff and families a much-needed clinical backstop. Solvie calls the program the “good glue” that keeps whole patient care on track. And that, he says, translates to happier residents and happier staff.
Marsh’s Senior Living & LTC Industry Practice podcast, Risk Insights: Senior Living & LTC, offers fresh perspectives on trends affecting the senior living and long-term care industry. Every month, host Tara Clayton sits down with experienced professionals and industry advocates from across the sector for an in-depth examination of some of today’s most pressing industry issues and the resulting risks impacting owners and operators. Available on marsh.com or by subscription on your preferred podcast platform.
As a new era of care for senior living providers begins, ensuring residents embrace your partner pharmacy is one of the best solutions to help increase staff retention, safety, efficiency and coordination of care. This guide will underscore why pharmacy adoption is vital and share the important benefits communities realize when residents select your partner pharmacy
Three-fourths of senior living residents struggle with at least two chronic conditions, and experts warn of a looming rise in death and disability from chronic but often preventable disease. Learn how the Optum care model can help defragment your residents’ care and treat the “whole person” to keep seniors healthy and in their communities longer.
In senior living, your reputation is everything. It connects to all aspects of your business—your ability to find new hires, hold onto your employees, create a community where residents want to stay, and drive business growth. In this guide, we explore ways to improve your business’s reputation and grow your facility’s recruiting and retention strategy for sustainable business growth.
Download this white paper to unpack the factors fueling the senior care staffing crisis and explore how senior care organizations can implement operational efficiencies to make the most of their resources.
Finding and retaining qualified staff is just one of the many challenges you face as a senior living leader. You may also be dealing with the rising cost of health benefits, sustaining employee motivation and engagement, and a myriad of other HR issues. With this in mind, mastering your HR challenges is likely a high priority for your business to drive employee retention, quality service, and business growth. In this white paper, we have outlined the top 10 HR challenges you may be facing within the senior living industry and what you need to consider as you look to the future.
For healthcare finance professionals, finding ways to adopt more and more digitization like telehealth or patient care portals is a top priority, especially as organizations are moving from manual and tedious processes to streamlining their processes. Join the on-demand webinar to learn how to improve your overall workday and transform your AP team from a cost center to a profit center for improved cash management and streamlined workflows.
WTW’s Senior Living Center of Excellence has created an Allegations of Abuse Readiness Program, delivering a comprehensive toolkit designed to help senior living communities and providers in general health care settings plan for, respond to, and recover from allegations of abuse. This toolkit includes an educational webinar, sample checklists, guides and procedure documents.
Senior Living is more competitive than ever, and occupancy rates are a top priority. With the aging population growing and the abundance of options for living, differentiating your community is a must. Retention improves when you leverage your partners and truly listen to the needs of prospective and current residents, along with tailoring marketing specific to the health of your targeted population. Bottom line, sell what you do best and incorporate that info the culture of your community.
Assisted living communities are more than medical solutions. Residents want belonging, social bonds, and real meaning. To stay afloat, operators must adapt.
Learn about the effect of IAQ on your residents, staff, and business outcomes in Direct Supply’s recent webinar – Indoor Air Quality: Vital for Operational Efficiency, Infection Control, and Clinical Outcomes in Long Term Care. Hear from the experts about ways you can identify, monitor, and improve poor IAQ in your community to help avoid the costly spread of infectious disease and promote health and wellness in residents and staff alike.
Since the onset of the pandemic, seniors have grown more receptive to technology. From communicating with friends and family, participating in telehealth, consuming entertainment and so much more, tech has become a necessity for seniors during the pandemic. Read on to learn more about this new era of tech-savvy seniors, plus the tech that senior living centers should consider if they want to stay ahead of the curve.
To nurture leads effectively in today’s landscape, senior living operators need well-designed CRM technology. Ready to set your communities apart with a thoughtful CRM program? This ebook explores seven ways solutions like RentCafe Senior CRM help you engage new leads — and improve sales conversions.
Every day assisted living communities are confronting the challenges of a resident population ever increasing in average age and care needs while simultaneously facing dire staffing issues and its consequences on delivering optimal care. Though these issues cannot be fully abated by a long-term care (LTC) pharmacy, a comprehensive pharmacy partner can provide a vital safety net to lessen many of the hurdles ALF staff must clear to ensure they are providing the enhanced services required by residents
Argentum is the leading national trade association serving companies that own, operate, and support professionally managed senior living communities in the United States.
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